Effective Date: 1.5.2025

At Calabash Adventures, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website, book a safari, or interact with our services in any way.

1. Information We Collect

When you use our services, we may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, nationality, and passport details (for booking purposes).
• Travel Details: Safari preferences, travel dates, group size, dietary needs, and special requests.
• Payment Information: Billing address and transaction details (note: we do not store your credit card information; this is handled securely by third-party payment processors).
• Technical Data: IP address, browser type, device information, and browsing behavior on our website, collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process bookings and provide tailored travel services.
• Respond to your inquiries and provide customer support.
• Send confirmations, updates, and important travel notifications.
• Improve our website, services, and marketing based on user behavior.
• Send occasional promotional emails, offers, or newsletters (you can opt out at any time).

3. Sharing Your Information

Calabash Adventures does not sell or rent your data. We may share your information only when necessary to fulfill our services:

• With hotels, lodges, and tour guides to arrange your safari itinerary.
• With trusted third-party service providers such as payment gateways and email platforms.
• If required by law or in response to legal requests, including law enforcement or government authorities.

All third-party partners are required to maintain the confidentiality and security of your data.